BO Resources

Ambassadors

John Smith

John Smith

John Smith

Emma Thompson

Benjamin Thistlewood

Oliver Hartman

Travel Advisors

Ebony Explorations

Ebony Thomas

Travel Advisor

Private Information

Certifications

Needed: 

20 Cabin Bookings

2 Personal Cruises

5 Ship Inspections

1 Specialty Certification

2

3

Notes for future use

Personify MemberClicks

  • Community environment for organization
  • Polls, surveys, Q&A, 

ABTP uses a MemberClicks webpage.

Weak interface & nonworking links.

Primarily for fee collection @ LMS 

 

Intake Flow- Complete for each client

Marketing

IC Resources - Accessible Information for TAs

Weekly Schedule

Updated: May 22, 2024

Plan promotions 6 - 12 months prior to promoted date!

  • Allows time to promote
  • Allows for better pricing terms
  • Best deposit / payment terms 

Marketing Schedule

Updated May 22,2024

Google Doc Forms

Form Name Link
Traveler Information https://forms.gle/UqczKRPjbGH2PisWA
Client Intake Form https://forms.gle/X7zsCtdXcsC1NwP8A Client Intake Webpage - https://www.cerenityvacationstravelco.com/client-intake-form
Client Qualifying https://forms.gle/8TqGhGga1exZaaFr8
Client Vacation Match https://forms.gle/mopNa2tCAWfNd13F9
Insurance Acknowledgement https://forms.gle/YYL2KHVDKkbD6KM16
Privacy Policy https://forms.gle/YRECoA2C3q9R95rMA
Terms & Conditions https://forms.gle/w37Xr9ki5BHKUqyF7 Terms and Conditions Webpage - https://www.cerenityvacationstravelco.com/terms-conditions
Service Fee Agreement https://forms.gle/x4dT5Bf17LnFe8Ws7
Group Cruise Information https://forms.gle/VAWmaquQGou8Lxz99
Corporate Group Cruise Information https://forms.gle/Zfm37GTJNtbHYWUv5
Group Leader Contract https://forms.gle/T39FTLtUuEZvZPuL7
Group Traveler Information https://forms.gle/VisDCddH2SxQeJWu6
.
.
Resort - Do Not Book List https://forms.gle/z9nzpfXKspfTD1Fy9
.
IC Agreement https://forms.gle/RXv1Yv1Ctdj3SyHX6
Preferred Suppliers https://forms.gle/GVkauVkfaTGgoxBM8

Affiliations & Partnerships

(CLIA) - Cruise Line International Association

Benefits:

  • Networking Events
  • Industry Certification and Recognition
  • Training

(LTA) - Leisure Travel Alliance

Benefits:

  • Consortia
  • Networking
  • TA Marketable Group Rates

(ABTP) - Association of Black Travel Professionals

Benefits:

  • Networking
  • TA Group FAMs

Independent Contractor Agreement

Form

Google Doc

MICE Information

M.I.C.E
  • Celebrity X Cruises
  • Virgin Voyages
  • MSC
  • Norwegian

 

  • Bahamas
  • Peru

(M) Meetings

(I) Incentives

(C) Corporate

(E) Events

TA Resources

Schedule a Passport Appointment

Webpage

 

(Text Message to Client)


Your passport appointment for May 25, 2024, at 12:30 pm has been set. The location is 809 ABERDEEN RD, HAMPTON, VA 23670. Remember to arrive 30 minutes early for your photo. Fees: $135 to the State Department, $35 to USPS, and $15 for photos. Contact Ebony for questions or changes.

Rememer to bring an unexpired photo I.D., birth certificate, and a passport photo (if not taking photo at location).

ABTP - CLIA - ASTA - LTA
  1. ABTP Membership Payment Required $125 (active)
  2. CLIA Membership Payment Required  $129 (active)
  3. ASTA Membership Payment Required $129 (inactive)
  4. Leisure Travel Alliance - Automatic Affiliation (active)
  5. GastroTerra - Membership Payment Required $99 Euros (inactive)

TA Training - Recommend Education Center

Webpage

Destination Training

TA Training - TravEducate

Website

  1. Welcome to the World of Travel
  2. Mastering Hotel Bookings
  3. Cruising for Newbies

Air Suppliers (3)

Cruiselines offer air included in packages. 

Tour supplies offer air included in packages.

  1. Air Tahiti Nui - Packages offered 
  2. Centrav - Solo Air 
  3. Delta Leisure Vacations 

TA Training - Travel Agent Academy

Website

  1. Allianz Partners
  2. Aruba Certified Expert
  3. Costa Rica Specialist Program
  4. Jamaica Travel Specialist
  5. Los Cabos Specialist 
  6. Princess Hotels and Resorts
  7. Puerto Vallarta Specialist
  8. Travel Technology Specialist 
  9. WindStar Star Specialist Program

TA Training - TBO Academy
  1. Art of Setting Goals
  2. Travel Insurance
  3. Digital Marketing
  4. Art of Selling
  5. Introduction to Sabre
  6. 4Ps of Tourism Marketing
  7. Interpersonal Skills Training
  8. Travel Agent Essentials
  9. Travel Consultant Course
  10. How to Become a Cruise Travel Agent 
  11. Event Planning Course
  12. Travel Photography
  13. Air Ticketing
  14. Art of Rapport Building
  15. Art of Managing Stress
  16. Virtual Selling (Telesales)
  17. Cyber Security and its Benefits
  18. Effective Utilization of Time
  19. Emotional Intellegence 
  20. Conflict Management
  21. Telephone Etiquette
  22. Email Etiquettes
  23. Art of Soft Skills
  24. Learn Facebook Marketing
  25. Learn Email Marketing

Destination Training - TBO Academy

Website

Tour Suppliers (4)
  1. Pleasant Holidays & Journese
  2. Avanti
  3. Delta Leisure Vacations
  4. Expedia TAAP

Cruise Line Suppliers (10)
  1. Virgin Voyages
  2. MSC Cruises
  3. Norwegian Cruise Line
  4. Carnival Cruise Line
  5. Cruising Power:
    1. Celebrity X Cruises
    2. Royal Caribbean
  6. OneSource:
    1. Princess Cruise Line
    2. Cunard
    3. Holland America
    4. Seabourn

River Cruises Suppliers (2)
  1. American Cruise Line
  2. WindStar

Resort Suppliers (9)
  1. RIU 
  2. Palladium
  3. Serenade, Punta Cana
  4. Iberostar
  5. Marriot
  6. Wyndham
  7. Westgate
  8. Sandals
  9. Playa

Rail Suppliers (2)
  1. Amtrak
  2. RailBookers

Client Qualifying - Completed by TA During Conference

Document

Insurance Acknowledgement Waiver - Required for all Trips

Form

Traveler Information Request - For New Travelers

Form

Client Vacation Match Survey - Completed by TA

Document

Supplier Feature Match Chart - For TA Reference Only

Document

See Marketing Page 

Travel Document Information Request - Completed by Client

Document

Group Leader Contract - Required for all Groups

Document

Corporate Group Cruise Information Form - Completed by TA

Document

Group Cruise Information Form - Completed by TA

Document

Ship Inspection Form

Document

Resort Evaluation Form

Document

Travel Board Request

Document

Resort Request for TA Rate - Not Typically Needed

Document

See Mock Script PDF Below

Travel summary

Business Proposal Letters

Military

Religious Organization

Medical

Wellness

Mock Phone Script

Business to Business Sales Pitch 

Corporate Conferences and Events at Sea

1. Do you offer programs that give me a competitive advantage?

Look for programs that help your clients save, create customized experiences or that provide value-added bonus amenities for client retention.

2. Who are your strongest vendor partnerships with?

Hopefully, the answer will be the same vendors you already use and book daily.

3. Do you have a lead generation program?

Good leads are essential to growth. Most agencies offer one, but find out how successful it is before signing on the dotted line.

4. What kind of booking tools do you provide?

Aim for those that are easy to use and that simplify the booking process thus creating more time for you to meet with    clients to gain more in sales.

 5. What are the average commission levels your agency receives from your preferred suppliers?

Smaller agencies can still earn bigtime commissions when they belong to the right consortia.  You can benefit from   this in multiple ways.

6. Do you offer specific Independent Contractor business coaching, classes or workshops?

The more you know, the more you can build your business and your earnings.  Having access to a business coach offers    you the best scenario to meet your goals.

7. Do you offer ICs educational travel opportunities or FAM trips?

You want to partner with an agency that’s ready to invest in your future.

8. Do you actively promote your ICs to attend regional meetings or national conferences?

Knowing your resources will help you grow your business even more.

9. How involved are the agency owners?
The best Hosts want to know you and will take the time to learn about your goals and objectives.

10. How professional is the agency’s in-house staff?

The Host Agency becomes your business family, so this is your time to align yourself with high-quality professionals who are eager to assist and mentor you, when needed.